Returns & Exchanges
At Helio, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original condition. Whether the fit isn't quite right or you've changed your mind, we are committed to making your exchange or refund process effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label provided in your portal to the outside of the package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing